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Technical Issues & FAQs

Where Can I Find the VIN (Vehicle Identification Number)?

The vehicle identification number (VIN) is composed of 17 characters (digits and capital letters) that act as a unique identifier for the vehicle. A VIN displays the car's unique features, specifications and manufacturer.

The VIN can be found in a couple of places including on the car's registration label (1), on the compliance plate in the engine bay (2) or on the passenger side windshield (3), or on one of the door posts (where the door latches when it is closed) (4). See the image below:

Look for the VIN in these other locations:

  • Insurance card/Insurance policy
  • Vehicle title and registration certificate

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If you were unable to view, save or print a report at the time of transaction and need to retrieve the report again, the CarHistory website service allows you to retrieve their report up to 90 days after the transaction was processed. To do this you will need to return to the main CarHistory homepage and click on the Customer Login button in the top right hand menu, and then login using your provided email address and for your password use your date of birth.
Wait a couple of hours and then login to the Customer Login section of the website with your password (email address) and password (date of birth). It may be that one of our external data supply links was unavailable.
The error in processing may have been due to a connection malfunction between our system and one of CarHistory’s third party source databases. We suggest that you resubmit your request. If the error persists, please advise us by emailing [email protected].
You may be using an older browser version. We recommend upgrading your browser to the most recent versions of Internet Exporer, Firefox, Safari and Chrome.
Your report will be sent to your email address along with a copy of a tax invoice. You should check your inbox.
You can view the previous reports that you have run over the past 90 days by logging in to the Customers Login section of the CarHistory website. Please note that reports and invoices are only accessible on the website for a period of 90 days from the date of purchase. After this period the report will expire and will be removed from the website.

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